Engagements highlighted
3
Client Outcomes
What we built, and what it delivered
Selected engagements showing how we combine business strategy, engineering execution, and adoption design to produce measurable results for enterprise and product teams.
Delivery model
Senior-led teams across strategy, engineering, and growth
Reporting cadence
Weekly KPI + adoption reviews
B2B SaaS · 200-500 employees · Series C
Unified Commercial Operations for a B2B Software Platform
Challenge
Sales and customer success teams operated from disconnected tools, making it difficult to prioritize accounts or coordinate expansion motions across regions.
Approach
Built a unified operations dashboard combining CRM pipeline data, product usage signals, and customer health scores, with AI-assisted account planning workflows for commercial leadership.
Outcome
Commercial teams gained a shared real-time view of the revenue pipeline, enabling faster prioritization decisions and tighter coordination between sales and customer success.
- 27% faster pipeline-to-proposal cycle
- 19% lift in expansion conversion
- 92% weekly manager adoption
Global Services · 1,000+ employees · Multi-region
Intelligent Service Desk for a Global Professional Services Firm
Challenge
Regional support teams delivered inconsistent resolution quality, leading to rising rework rates and uneven SLA compliance across geographies.
Approach
Deployed AI-assisted triage and response generation with escalation safeguards, integrated into the existing service management platform without disrupting established workflows.
Outcome
Service quality stabilized globally while reducing manual effort per ticket, with consistent SLA performance across all regions.
- 33% faster first meaningful response
- 24% reduction in manual rework
- 99.9% workflow availability
AI Startup · Pre-Series A · Developer-focused product
Product-Led Onboarding for an AI Startup Launch
Challenge
Healthy inbound demand was not converting into activated users. New signups dropped off before reaching their first moment of value, and the team lacked data to diagnose why.
Approach
Designed milestone-based onboarding with in-app guidance, behavioral cohort tracking, and a structured experimentation framework tied to activation and retention KPIs.
Outcome
The team shifted from gut-based decisions to evidence-driven growth planning, with measurable improvements in activation and retention within weeks of launch.
- 41% increase in first-week activation
- 2.1x improvement in week-4 retention
- Bi-weekly growth experimentation